Voice & Chat Bot Style Guide

I’m proud to share my leadership in developing the Voice Style Guide for UnitedHealth Group’s AI-powered Intelligent Voice Assistant (IVA). This official style guide establishes the standards, strategies, and best practices that ensure they effectively meet the needs of members and providers alike.

The Opportunity
Create more consistency across all interactions, regardless of user or business line, fostering a stronger brand identity and enhancing overall performance. Plus, boost efficiency in planning, designing, implementing, and improving the bots, allowing for quick adaptations based on feedback through streamlined updates.